Customer Service

LTO DISCLAIMERS/TERMS

RETURN POLICY:
WE WANT OUR CUSTOMERS TO LOVE YOUR LOVE THAT OLIVE PURCHASE. IF FOR ANY REASON YOU HAVE AN ISSUE WITH YOUR PURCHASE, WE WILL ACCEPT RETURNS OR CORRECT ANY QUALITY ISSUES ON PURCHASES FOR A PERIOD OF 30 DAYS. ITEMS MUST HAVE ORIGINAL PACKAGING IN ORDER TO BE ELIGIBLE FOR EXCHANGE, RETURN, OR QUALITY CORRECTION. PLEASE NOTE THAT SHIPPING CHARGES ARE NOT ELIGIBLE FOR REFUND. REFUNDS WILL BE CREDITED IN THE ORIGINAL FORM OF PAYMENT. PLEASE CALL (763) 657 0857 WITH ANY ADDITIONAL QUESTIONS ON RETURNS OR EXCHANGES.

IF THERE IS DAMAGE OR OTHER ISSUE THAT OCCURS DURING SHIPPING, PLEASE NOTIFY US AT (763) 657 0857 WITHIN 5 BUSINESS DAYS.

GIFT CARDS:
GIFT CARDS ARE REDEEMABLE FOR ANY PRODUCT AND CAN BE USED ONLINE OR IN-STORE.
GIFT CARDS ARE NOT RETURNABLE AND NOT REDEEMABLE FOR CASH.
LOST OR STOLEN GIFT CARDS CANNOT BE REPLACED SO PLEASE PROTECT YOUR CARD AS THOUGH IT IS CASH.

PRIVACY:
LOVE THAT OLIVE TAKES THE PRIVACY OF OUR CUSTOMERS VERY SERIOUSLY. WE HANDLE ALL SENSITIVE AND PERSONAL INFORMATION RESPONSIBLY AND DO NOT SELL CUSTOMER EMAIL ADDRESSES TO THIRD PARTIES. IF WE DO ASK FOR EMAIL OR OTHER PERSONAL CONTACT INFORMATION, IT IS TYPICALLY USED FOR THE PURPOSE OF CONTACTING YOU DIRECTLY. 

HOW YOU CAN ACCESS, CHANGE, OR DELETE YOUR INFORMATION AND PREFERENCES: WE WANT TO COMMUNICATE WITH YOU ONLY IF YOU WANT TO HEAR FROM US. IF YOU PREFER NOT TO RECEIVE INFORMATION FROM US, PLEASE LET US KNOW BY SENDING YOUR WRITTEN REQUEST VIA EMAIL TO: TEAM@LOVETHATOLIVE.COM.